New Member FAQ

Welcome to YCRC!  Joining a Health Club will often be the start of a healthier lifestyle. We value each and every member. To answer some of your questions and to make getting started easier, here are a few tips to help make your initial (and hopefully ongoing experience) one that you will enjoy!

 

  1. Will I receive instruction regarding how to use the equipment and which equipment will benefit me?

    • When you sign up, everyone on your membership who is 14 years or older will receive a 1-hour appointment with a Certified Personal Trainer (CPT). Your CPT will begin setting you up on a program designed to meet your fitness goals and show you how to use specific machines. Your membership advisor will sign you up for your first appointment. 
       

  2. What should I wear to the club?

    • Comfortable lightweight clothing is the key. As you burn calories your body temperature will increase and clothing that will allow some heat to escape is ideal. Comfortable, well fitting, fully enclosed footwear is essential. Most types of sports shoes are appropriate.

    • If you are playing tennis, wear court shoes with non-marking soles. Regular running shoes will damage courts and are more likely to cause injuries.

    • If you are swimming, you may wear a t-shirt, swim shorts, etc.
       

  3. How do I check in and get a locker?

    • Each time you come to the Club you will check in at the front desk with your membership card. If you need to utilize a locker, you do not need to bring your own lock and key. We have open lockers available to place your belongings in and you create your own temporary pin number to lock and reopen the lockers.

    • If you would like to have a permanent locker, we have a limited number of lockers in each locker room for rent. Ask one of our Membership Advisors for details and availability. Personal locker rental rates are $20 per month and you can cancel with a 30-day notice.
       

  4. How do I join a group class?

    • All members 14 and older are able to attend classes listed on the “Group Exercise” schedule. Members 11-13, may attend classes if they are accompanied by a parent or guardian. You do not need to sign up for a class ahead of time, simply show up for the class at the time it is offered.
       

  5. May I bring a friend to the Club?

    • Absolutely! We encourage bringing someone to our facility! If your friend lives locally and has never visited our club, it would be our pleasure to host them so they can experience YCRC. Otherwise, they may come as a guest with a “day use fee” of $20 if they are 14 years of age or older or $5 if they are under 14 years. Month to month memberships are available as well. Contact a Membership Advisor for further details.
       

  6. What are the guidelines for my children?

    • Members age 14-17

      1. Access to the entire facility at YCRC as well as Rancho Cortez without an adult present as long as they have a signed par-q (health waiver) on file with the membership office and they continue to follow all rules and regulations.

    • Members 12-13

      1. Access to classes on the Group Exercise schedule when a parent or guardian attends the class with them.

      2. Junior Workout program which involves one session with our CPTs in which the trainer will show the individual how to utilize certain machines in the Club. Once they have finished the session, they can work out with a parent or guardian present, on the machines shown to them by the trainer. (Parents MUST attend the initial Junior Workout session.)

      3. Access to basketball and tennis (basketball, racquets and tennis balls are provided upon request at the Front Desk)

      4. Outdoor pool and Jacuzzi (may swim in outdoor pool with lifeguard on duty as long as a parent is on the premises or anytime with adult supervision)

      5. Indoor pool during family swim (Sat & Sun 12pm - 7:45pm)

      6. Big Kidz Club

      7. Rancho Cortez may be used with an adult 18 years or older

    • Members Age 0-13

      1. Nursery (4 weeks to 6 years)

      2.  Kidz Club (7-13 years)

      3. Outdoor pool and Jacuzzi (Members 8 years old and up may swim in the outdoor pool with a lifeguard on duty as long as a parent or guardian is on the premises or anytime with parental supervision & must past the life guards swim test.)

      4. Members 0-7 must always be directly supervised by an adult when in the pools

      5. Rancho Cortez may be used with an adult 18 years of age or older who are Full Club members. Please see the membership department to upgrade your membership to Full Club or Family plans.

      6. Indoor pool during family swim (Saturday and Sundays 12-7:45pm) any age, 13 and under must be accompanied by a parent at all times.
         

  7. Are tennis lessons, swim lessons and massage included in my membership?

    • When you first join the club, you will receive a complimentary tennis lessons. If you would like additional lessons, flyers are available with rates and information.

    • Massage rates and swim lesson rates are listed on flyers in the lobby

    • Feel free to contact the club regarding tennis, swim and massage inquiries
       

  8. How can I open a Club Charge Account?

    • If you are interested in being able to charge items at the snack bar or front desk, we will create a “tab” including all charges made to the account each month this will process on the 5th of the following month as a separate charge. See Membership to set up this option.
       

  9. How do I sign up to use a tennis court?

    • Full Club members have access to tennis courts and basketball. Tennis courts are on a first come, first served basis. Please make the Front Desk attendant aware of which court you will be using. In rare occasions, if all tennis courts are in use, a 1 hour usage time limit applies.
       

  10. What are the Club hours and busy times of the day?

    • Our main club on Jones Road is open Monday through Friday 5am-10pm and Saturday & Sunday 6am-8pm. The Club’s busiest times of the day are between 4-7pm.

    • Our summer facility, Rancho Cortez is open 7 days per week, 9am to 9pm beginning approximately Memorial Day weekend through Labor Day each year. (Schedule may vary yearly.) Please check for actual opening and closing days.
       

  11. Can I have parties at YCRC and Rancho Cortez?

    • Yes! As a member, you may rent certain areas of YCRC, Kidz Club or Rancho Cortez for a fee. Flyers with Party Rental information and details are available at the Club, online or can be provided to you via phone call.
       

  12. Is childcare included in my membership?

    • If you have a Full Club Family or a Full Club One Parent membership, your children may use the nursery or Kidz Club for up to 3 hours per day while you are using the Jones Road facility. A parent must be onsite using the club while children are in the nursery or Kidz Klub. If you do not have a Full Club Family or Full Club One Parent membership, you may upgrade your membership (no charge to upgrade) use childcare for $3 per hour per child. Childcare is available Monday through Friday 8:30am - 1:30pm & 3:30pm - 8:30pm and Saturday 9am-12pm.
       

  13. Do I have to make reservations for childcare?

    • Yes! If your child will be using the nursery, please call the front desk and make a reservation for your children at LEAST one hour before you arrive to use the Club. Children 7-13 do not require a reservation.
       

  14. What are the temperatures of the spas, sauna, steam room and pools?

    • Indoor spa is maintained at 102-104 F degrees.

    • Outdoor spa is 98-100 F degrees.

    • Dry sauna is 160-185 F degrees.

    • Steam room is 110-116 F degrees.

    • Indoor swimming pool is 80-82 F degrees.

    • Outdoor pools are not heated.
       

  15. What if I go on an extended vacation or can’t use the Club for longer than a month?

    • We have an “inactive” membership for $15 per month (as opposed to regular dues).

    • For your protection, no processing or change in billing will occur until a written “Request to Freeze Membership” form with the member’s signature is received. The request may not be taken verbally, by phone.

    • The “Request to Freeze” Form must be received by the Accounting Department by the 15th of the month preceding the month that you wish to be on Inactive status.

    • A membership may be on Freeze status a minimum of one calendar month and a maximum of three calendar months per calendar year. No partial months allowed.

    • A freeze may not be done retroactively and no membership refunds are allowed.
       

  16. Who can I contact for further information? 

    • Call (530)-673-6900 for more information or any questions you may have!

FAQ's updated 6-10-19. Subject to change without notice.